The tactic is akin to using guerilla warfare rather than having soldiers mass on the battlefield and face each other in lines. The so-called mass-arbitration tactic was pioneered in recent years as the legal terrain became less friendly to class-action lawsuits, the traditional tool used to recover money for consumers through the court system. The most unusual front in the fight is the strategy to bring tens of thousands of individual consumer claims in arbitration, the alternative to the public court system that has historically been considered friendly to business. Nearly three years after ProPublica first reported on how many customers wound up paying for TurboTax when they could have filed their taxes for free, Intuit is fighting a complex set of legal battles to stop consumers from trying to recover money.īesides the huge number of consumer claims that have been filed, federal regulators and state-level prosecutors are also advancing efforts against the deep-pocketed company, which made $2 billion last year. Win or lose, this strategy could cost Intuit tens of millions of dollars in legal fees alone - a threat that could prod the company to be more open to a giant settlement. The company insisted its customers had agreed to forego their right to take their grievances to court and were required to use the private arbitration system instead.īut even as Intuit was winning in the class-action case, that very arbitration system was being weaponized against the Silicon Valley company.Ī Chicago law firm is using a novel legal strategy by bankrolling customers bringing tens of thousands of arbitration claims against Intuit. Now workers are fleeing over a policy they say has backfired spectacularly.Faced with a class-action suit filed on behalf of customers who claim they were tricked into paying to file their taxes, TurboTax-maker Intuit knocked the case down.
Amazon warehouse employees speak out about the 'brutal' reality of working during the holidays, when 60-hour weeks are mandatory and ambulance calls are common Ikea was once touted as one of the best places to work. Over 40 years ago, a different millionaire escaped justice in a stunningly similar case. Got a tip? Email her at Read some of her past work here: Lowe's workers say morale is reaching an all-time low as the home-improvement giant rolls out changes to stores Jeffrey Epstein was accused of sex trafficking young girls on his mysterious private island. Cain previously wrote about careers and business strategy for Business Insider. Occasionally, she'll delve into crime, multi-level marketing schemes, and weird history. She writes about the changing nature of the retail business, the labor issues affecting retail employees, and the trends that consumers should know about. Áine Cain is a senior reporter for Business Insider, covering Walmart, Target, Costco, Home Depot, Lowe's, and Ikea. Getting a huge tax refund can be a costly mistake - here's why a financial planner would rather get a bill.I filed my own taxes for the first time ever using TurboTax - and got the biggest refund I've ever received.The size of your tax refund depends on where you live - here's how much the average person gets back in every state.What Americans pay in state income taxes, ranked from highest to lowest.Last year my tax refund was stolen - here's what you should do so it doesn't happen to you.Identity thieves are running the same scams this tax season - with a new twist.The IRS isn't calling you - it's a scam, and here's what to do if it happens to you.We compared H&R Block and TurboTax for filing your taxes this year - and the winner is clear.
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How to use H&R Block to file your taxes for free in 2018.I tried 11 websites that let you file your taxes online for free - and there's something for everybody.
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How to figure out if you should do your own taxes or hire a pro.Here's when your tax refund will hit your bank account, according to the IRS.The last day to submit your tax return is Tuesday - here's what to expect if you waited until the last minute to file.Read more before filing your tax return this year: